View source for Business Service Management (BSM)

[[Business]] [[Service]] [[Management]] is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a [[server]] or [[network]] [[device]]. Business [[Service Management]] is a [[strategy]], approach and [[methodology]] for aligning IT elements to the [[goals]] of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>

BSM is comprised of structured processes and [[software]]. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services. 

Major vendors providing BSM software and services include the following:
*AccelOps
*BMC Software
*Compuware
*CA Technologies (formerly [[Computer]] Associates, Inc.)
*HP Business Service Management
*Novell
*IBM’s Tivoli
*Zyrion Traverse<ref>What is Business Service Management [https://www.techopedia.com/definition/24408/business-service-management-bsm Techopedia]</ref>


===References===
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===Further Reading===
*Business Service Management Puts You Ahead of the ITIL V3 Curve [http://www.ts.avnet.com/clientsolutions/itil_whitepaper AVnet]
*Business Service Management: Insights and Next Practices [http://www.bsmreview.com/ BMS Review]
*Business Service Management - Case Study [http://www.bsmreview.com/bsmcasestudy.shtml bmsreview]