Business Service Management (BSM) - Revision history

User at 20:26, 27 March 2024

2024-03-27T20:26:01Z

User at 12:09, 1 March 2024

2024-03-01T12:09:07Z

User at 21:07, 28 February 2024

2024-02-28T21:07:34Z

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2021-02-06T14:20:18Z

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User: Business Service Management is the integration and consolidation of systems management with business management.

2018-12-12T02:01:14Z

Business Service Management is the integration and consolidation of systems management with business management.

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Business Service Management is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a server or network device. Business Service Management is a strategy, approach and methodology for aligning IT elements to the goals of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>

BSM is comprised of structured processes and software. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.

Major vendors providing BSM software and services include the following:
*AccelOps
*BMC Software
*Compuware
*CA Technologies (formerly Computer Associates, Inc.)
*HP Business Service Management
*Novell
*IBM’s Tivoli
*Zyrion Traverse<ref>What is Business Service Management [https://www.techopedia.com/definition/24408/business-service-management-bsm Techopedia]</ref>

===References===
<references />

===Further Reading===
*Business Service Management Puts You Ahead of the ITIL V3 Curve [http://www.ts.avnet.com/clientsolutions/itil_whitepaper AVnet]
*Business Service Management: Insights and Next Practices [http://www.bsmreview.com/ BMS Review]
*Business Service Management - Case Study [http://www.bsmreview.com/bsmcasestudy.shtml bmsreview]

@@ Line 1: / Line 1: @@
-[[Business]] [[Service]] [[Management]] is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a [[server]] or [[network]] [[device]]. Business [[Service Management]] is a [[strategy]], approach and [[methodology]] for aligning IT elements to the [[goals]] of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>
+== What is Business Service Management (BSM)? ==
-BSM is comprised of structured processes and [[software]]. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.
+'''Business Service Management (BSM)''' is a holistic approach that aligns all aspects of an organization's IT services with its business goals and processes. BSM emphasizes the delivery of IT services in a manner that supports the company's objectives, improves operational efficiency, and enhances the business's overall performance. By integrating IT services management (ITSM) with business processes, BSM ensures that the IT infrastructure supports and drives business success.
-Major vendors providing BSM software and services include the following:
+== Key Components of Business Service Management ==
-===References===
+== Benefits of Business Service Management ==
 <references />

← Older revision		Revision as of 12:09, 1 March 2024
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−	Business [[Service]] [[Management]] is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a [[server]] or [[network]] [[device]]. Business [[Service Management]] is a [[strategy]], approach and [[methodology]] for aligning IT elements to the [[goals]] of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>	+	[[Business]] [[Service]] [[Management]] is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a [[server]] or [[network]] [[device]]. Business [[Service Management]] is a [[strategy]], approach and [[methodology]] for aligning IT elements to the [[goals]] of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>

	BSM is comprised of structured processes and [[software]]. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.		BSM is comprised of structured processes and [[software]]. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.

← Older revision		Revision as of 21:07, 28 February 2024
Line 1:		Line 1:
−	[[Business]] [[Service]] [[Management]] is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a [[server]] or [[network]] [[device]]. Business [[Service Management]] is a [[strategy]], approach and [[methodology]] for aligning IT elements to the [[goals]] of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>	+	Business [[Service]] [[Management]] is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a [[server]] or [[network]] [[device]]. Business [[Service Management]] is a [[strategy]], approach and [[methodology]] for aligning IT elements to the [[goals]] of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>

	BSM is comprised of structured processes and [[software]]. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.		BSM is comprised of structured processes and [[software]]. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.

@@ Line 1: / Line 1: @@
-Business Service Management is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a server or network device. Business Service Management is a strategy, approach and methodology for aligning IT elements to the goals of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>
+[[Business]] [[Service]] [[Management]] is the integration and consolidation of systems management with business management. It’s the creation of service and operational level agreements (SLA/SLO), underpinning contracts (UPCs), policies, rules and thresholds for business services, applications, processes, activities and transactions much the same way it’s done for a [[server]] or [[network]] [[device]]. Business [[Service Management]] is a [[strategy]], approach and [[methodology]] for aligning IT elements to the [[goals]] of the business. It is about understanding how IT impacts the business and how business impacts IT.<ref>Business Service Management (BSM) Defined [http://dougmcclure.net/blog/business-service-management/business-service-management-bsm-defined/ Doug McClure]</ref>
-BSM is comprised of structured processes and software. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.
+BSM is comprised of structured processes and [[software]]. BSM utilities are an important means of progressively expanding reputable processes focused on IT service management (ITSM or IT Services) methods. The BSM methodology organizes IT departments by service, rather than individual items or silos, allowing effort prioritization while progressively enhancing an organization’s managed business services.
 Major vendors providing BSM software and services include the following:
@@ Line 7: / Line 7: @@
 *BMC Software
 *Compuware
-*CA Technologies (formerly Computer Associates, Inc.)
+*CA Technologies (formerly [[Computer]] Associates, Inc.)
 *HP Business Service Management
 *Novell