ITIL Service Delivery - Revision history

User at 18:22, 30 January 2023

2023-01-30T18:22:09Z

User at 13:35, 12 January 2023

2023-01-12T13:35:28Z

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2022-11-18T14:34:05Z

User at 16:34, 23 March 2021

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2021-03-22T16:27:48Z

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2021-02-06T16:17:06Z

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User at 14:24, 15 January 2021

2021-01-15T14:24:21Z

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User at 14:20, 15 January 2021

2021-01-15T14:20:21Z

User at 14:13, 15 January 2021

2021-01-15T14:13:32Z

@@ Line 46: / Line 46: @@
 ===See Also===
 <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3">
+*[[Enterprise Service Management (ESM)]]
 </div>

@@ Line 46: / Line 46: @@
 ===See Also===
 <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3">
-[[ITIL Availability Management]]<br />
 </div>

@@ Line 1: / Line 1: @@
-'''ITIL Service Delivery''' defines the [[business]] of IT—and it’s one of two disciplines that comprise [[Service Management|ITIL Service Management]]. Service Delivery is much like it sounds: it’s the delivery of an IT service to a [[customer]]. Done well, Service Delivery brings the business and IT together to benefit the company as a whole—eliminating the detrimental “Us-versus-Them” mindset. This is important because it performs a service the customer cannot do—and provides great [[value]]. Service Delivery should foster a corporate behavior for responsible use of IT services while maximizing corporate profits.<ref>Definition - What is ITIL Service Delivery? [https://www.helpsystems.com/solutions/optimization/service-delivery-itil-version-2 Help Systems]</ref>
+'''ITIL Service Delivery''' defines the business of IT—and it’s one of two disciplines that comprise [[Service Management|ITIL Service Management]]. Service Delivery is much like it sounds: it’s the delivery of an IT service to a customer. Done well, Service Delivery brings the business and IT together to benefit the company as a whole—eliminating the detrimental “Us-versus-Them” mindset. This is important because it performs a service the customer cannot do—and provides great value. Service Delivery should foster corporate behavior for responsible use of IT services while maximizing corporate profits.<ref>Definition - What is ITIL Service Delivery? [https://www.helpsystems.com/solutions/optimization/service-delivery-itil-version-2 Help Systems]</ref>
@@ Line 6: / Line 6: @@
 ''In ITIL v2, [[IT Service Management (ITSM)|ITSM]] was separated into two core disciplines:''<br />
-*Service support, including incident, change, release, and configuration, and service desk [[management]])
+*Service support, including incident, change, release, and configuration, and service desk management)
 *Service delivery, including service level, capacity, availability, and financial management, along with contingency planning).
-IT services were created and delivered in accordance with this ITIL v2 [[framework]], which is still used minimally, but it has been largely bypassed in favor of the newer ITIL v3.
+IT services were created and delivered in accordance with this ITIL v2 framework, which is still used minimally, but it has been largely bypassed in favor of the newer ITIL v3.
 ''In ITIL v3, service delivery evolved with the introduction of the [[ITIL Service Lifecycle|IT service lifecycle]] that focused on the five core areas'', shown in Figure below<br />
@@ Line 16: / Line 16: @@
 *[[ITIL Service Operation|Service operation]]
 *[[ITIL Continual Service Improvement (CSI)|Continual service improvement]]
-In ITIL v3, service support and service delivery were no longer separate disciplines. ITIL v3 service delivery provided a birth-through-retirement [[template]] for the lifecycle of each service. ITIL v3 is the more established framework that is widely used today, at least until the IT world moves to ITIL v4, which was introduced in spring 2019.
+In ITIL v3, service support and service delivery were no longer separate disciplines. ITIL v3 service delivery provided a birth-through-retirement template for the lifecycle of each service. ITIL v3 is the more established framework that is widely used today, at least until the IT world moves to ITIL v4, which was introduced in spring 2019.
@@ Line 24: / Line 24: @@
 ''In ITIL v4, the [[ITIL Service Value Chain (SVC)|service value chain (SVC)]] supplants the service lifecycle from ITIL v3.''<br />
-The SVC is the delivery component of the [[ITIL Service Value System (SVS)|service value system (SVS)]], and it is implemented with other SVS components. Like the ITIL v3 service lifecycle before it, the SVC is an [[Operating Model|operating model]] for the creation, delivery, and continuous [[improvement]] of IT services. But instead of the five core areas defined for ITIL v3, the SVC focuses instead on these six core areas:
+The SVC is the delivery component of the [[ITIL Service Value System (SVS)|service value system (SVS)]], and it is implemented with other SVS components. Like the ITIL v3 service lifecycle before it, the SVC is an [[Operating Model|operating model]] for the creation, delivery, and continuous improvement of IT services. But instead of the five core areas defined for ITIL v3, the SVC focuses instead on these six core areas:
 *Plan
 *Engage
@@ Line 37: / Line 37: @@
-The [[ITIL Service Value Chain (SVC)|SVC]] relies on [[demand]] (inputs) such as policies, requirements, opportunities, or [[product]] and knowledge changes. The SVC evaluates and processes its inputs until it delivers an [[output]] in the form of a service [[outcome]] that delivers value to the customer. ITIL v4 moves away from delivering IT services to internal users to enabling and co-creating value with customers and non-IT parts of the business. Where ITIL v3 focused more on how to deliver services, ITIL v4 focuses more on:
+The [[ITIL Service Value Chain (SVC)|SVC]] relies on demand (inputs) such as policies, requirements, opportunities, or product and knowledge changes. The SVC evaluates and processes its inputs until it delivers an output in the form of a service outcome that delivers value to the customer. ITIL v4 moves away from delivering IT services to internal users to enabling and co-creating value with customers and non-IT parts of the business. Where ITIL v3 focused more on how to deliver services, ITIL v4 focuses more on:
 *How to co-create value with the customer for the services you’re delivering.
 *Digital transformation than straight IT delivery
-*Providing guidance on newer development techniques for delivering IT services, such as Agile, [[DevOps]], and Lean.
+*Providing guidance on newer development techniques for delivering IT services, such as Agile, DevOps, and Lean.
 As such a recent version, ITIL v4 is not nearly as widely used as its predecessor—yet.

@@ Line 60: / Line 60: @@
 [[ITIL Service Value System (SVS)]]<br />
 [[Service Portfolio Management]]<br />
 [[IT_Governance|IT Governance]]<br />
 [[IT Infrastructure]]<br />

@@ Line 1: / Line 1: @@
-'''ITIL [[Service]] Delivery''' defines the [[business]] of IT—and it’s one of two disciplines that comprise [[Service Management|ITIL Service Management]]. Service Delivery is much like it sounds: it’s the delivery of an IT service to a [[customer]]. Done well, Service Delivery brings the business and IT together to benefit the company as a whole—eliminating the detrimental “Us-versus-Them” mindset. This is important because it performs a service the customer cannot do—and provides great [[value]]. Service Delivery should foster a corporate behavior for responsible use of IT services while maximizing corporate profits.<ref>Definition - What is ITIL Service Delivery? [https://www.helpsystems.com/solutions/optimization/service-delivery-itil-version-2 Help Systems]</ref>
+'''ITIL Service Delivery''' defines the [[business]] of IT—and it’s one of two disciplines that comprise [[Service Management|ITIL Service Management]]. Service Delivery is much like it sounds: it’s the delivery of an IT service to a [[customer]]. Done well, Service Delivery brings the business and IT together to benefit the company as a whole—eliminating the detrimental “Us-versus-Them” mindset. This is important because it performs a service the customer cannot do—and provides great [[value]]. Service Delivery should foster a corporate behavior for responsible use of IT services while maximizing corporate profits.<ref>Definition - What is ITIL Service Delivery? [https://www.helpsystems.com/solutions/optimization/service-delivery-itil-version-2 Help Systems]</ref>
@@ Line 37: / Line 37: @@
-The SVC relies on [[demand]] (inputs) such as policies, requirements, opportunities, or [[product]] and knowledge changes. The SVC evaluates and processes its inputs until it delivers an [[output]] in the form of a service [[outcome]] that delivers value to the customer. ITIL v4 moves away from delivering IT services to internal users to enabling and co-creating value with customers and non-IT parts of the business. Where ITIL v3 focused more on how to deliver services, ITIL v4 focuses more on:
+The [[ITIL Service Value Chain (SVC)|SVC]] relies on [[demand]] (inputs) such as policies, requirements, opportunities, or [[product]] and knowledge changes. The SVC evaluates and processes its inputs until it delivers an [[output]] in the form of a service [[outcome]] that delivers value to the customer. ITIL v4 moves away from delivering IT services to internal users to enabling and co-creating value with customers and non-IT parts of the business. Where ITIL v3 focused more on how to deliver services, ITIL v4 focuses more on:
 *How to co-create value with the customer for the services you’re delivering.
 *Digital transformation than straight IT delivery
@@ Line 44: / Line 44: @@
-'''References'''
+===See Also===
 <references/>

@@ Line 10: / Line 10: @@
 IT services were created and delivered in accordance with this ITIL v2 framework, which is still used minimally, but it has been largely bypassed in favor of the newer ITIL v3.
-''In ITIL v3, service delivery evolved with the introduction of the IT service lifecycle that focused on the five core areas'', shown in Figure below<br />
+''In ITIL v3, service delivery evolved with the introduction of the [[ITIL Service Lifecycle|IT service lifecycle]] that focused on the five core areas'', shown in Figure below<br />
 *[[ITIL Service Strategy|Service strategy]]
 *[[ITIL Service Design|Service design]]
@@ Line 23: / Line 23: @@
-''In ITIL v4, the service value chain (SVC) supplants the service lifecycle from ITIL v3.''<br />
+''In ITIL v4, the [[ITIL Service Value Chain (SVC)|service value chain (SVC)]] supplants the service lifecycle from ITIL v3.''<br />
-The SVC is the delivery component of the service value system (SVS), and it is implemented with other SVS components. Like the ITIL v3 service lifecycle before it, the SVC is an operating model for the creation, delivery, and continuous improvement of IT services. But instead of the five core areas defined for ITIL v3, the SVC focuses instead on these six core areas:
+The SVC is the delivery component of the [[ITIL Service Value System (SVS)|service value system (SVS)]], and it is implemented with other SVS components. Like the ITIL v3 service lifecycle before it, the SVC is an [[Operating Model|operating model]] for the creation, delivery, and continuous improvement of IT services. But instead of the five core areas defined for ITIL v3, the SVC focuses instead on these six core areas:
 *Plan
 *Engage

← Older revision		Revision as of 14:21, 15 January 2021
Line 42:		Line 42:
	*Providing guidance on newer development techniques for delivering IT services, such as Agile, DevOps, and Lean.		*Providing guidance on newer development techniques for delivering IT services, such as Agile, DevOps, and Lean.
	As such a recent version, ITIL v4 is not nearly as widely used as its predecessor—yet.		As such a recent version, ITIL v4 is not nearly as widely used as its predecessor—yet.
		+
		+
		+	'''References'''
		+	<references/>

@@ Line 2: / Line 2: @@
-The Evolution of IT Service Delivery<ref>The Evolution of ITIL Service Delivery [https://www.bmc.com/blogs/itil-service-delivery/#:~:text=delivery%20changes%20to%3A-,ITIL%20service%20delivery%20occurs%20when%20an%20IT%20organization%20performs%20an,not%20want%20to%20perform%20itself. BMC]</ref>
+'''The Evolution of IT Service Delivery<ref>The Evolution of ITIL Service Delivery [https://www.bmc.com/blogs/itil-service-delivery/#:~:text=delivery%20changes%20to%3A-,ITIL%20service%20delivery%20occurs%20when%20an%20IT%20organization%20performs%20an,not%20want%20to%20perform%20itself. BMC]</ref>'''<br />
 ITIL service delivery is achieved differently across the ITIL v2, v3, and v4 standards.
@@ Line 17: / Line 17: @@
 *[[ITIL Continual Service Improvement (CSI)|Continual service improvement]]
 In ITIL v3, service support and service delivery were no longer separate disciplines. ITIL v3 service delivery provided a birth-through-retirement template for the lifecycle of each service. ITIL v3 is the more established framework that is widely used today, at least until the IT world moves to ITIL v4, which was introduced in spring 2019.
 ''In ITIL v4, the service value chain (SVC) supplants the service lifecycle from ITIL v3.''<br />
@@ Line 26: / Line 31: @@
 *Deliver and support
 *Improve
 The SVC relies on demand (inputs) such as policies, requirements, opportunities, or product and knowledge changes. The SVC evaluates and processes its inputs until it delivers an output in the form of a service outcome that delivers value to the customer. ITIL v4 moves away from delivering IT services to internal users to enabling and co-creating value with customers and non-IT parts of the business. Where ITIL v3 focused more on how to deliver services, ITIL v4 focuses more on:
 *How to co-create value with the customer for the services you’re delivering.

← Older revision		Revision as of 14:13, 15 January 2021
Line 1:		Line 1:
	'''ITIL Service Delivery''' defines the business of IT—and it’s one of two disciplines that comprise [[Service Management\|ITIL Service Management]]. Service Delivery is much like it sounds: it’s the delivery of an IT service to a customer. Done well, Service Delivery brings the business and IT together to benefit the company as a whole—eliminating the detrimental “Us-versus-Them” mindset. This is important because it performs a service the customer cannot do—and provides great value. Service Delivery should foster a corporate behavior for responsible use of IT services while maximizing corporate profits.<ref>Definition - What is ITIL Service Delivery? [https://www.helpsystems.com/solutions/optimization/service-delivery-itil-version-2 Help Systems]</ref>		'''ITIL Service Delivery''' defines the business of IT—and it’s one of two disciplines that comprise [[Service Management\|ITIL Service Management]]. Service Delivery is much like it sounds: it’s the delivery of an IT service to a customer. Done well, Service Delivery brings the business and IT together to benefit the company as a whole—eliminating the detrimental “Us-versus-Them” mindset. This is important because it performs a service the customer cannot do—and provides great value. Service Delivery should foster a corporate behavior for responsible use of IT services while maximizing corporate profits.<ref>Definition - What is ITIL Service Delivery? [https://www.helpsystems.com/solutions/optimization/service-delivery-itil-version-2 Help Systems]</ref>
		+
		+
		+	The Evolution of IT Service Delivery<ref>The Evolution of ITIL Service Delivery [https://www.bmc.com/blogs/itil-service-delivery/#:~:text=delivery%20changes%20to%3A-,ITIL%20service%20delivery%20occurs%20when%20an%20IT%20organization%20performs%20an,not%20want%20to%20perform%20itself. BMC]</ref>
		+	ITIL service delivery is achieved differently across the ITIL v2, v3, and v4 standards.
		+
		+	''In ITIL v2, [[IT Service Management (ITSM)\|ITSM]] was separated into two core disciplines:''<br />
		+	*Service support, including incident, change, release, and configuration, and service desk management)
		+	*Service delivery, including service level, capacity, availability, and financial management, along with contingency planning).
		+	IT services were created and delivered in accordance with this ITIL v2 framework, which is still used minimally, but it has been largely bypassed in favor of the newer ITIL v3.
		+
		+	''In ITIL v3, service delivery evolved with the introduction of the IT service lifecycle that focused on the five core areas'', shown in Figure below<br />
		+	*[[ITIL Service Strategy\|Service strategy]]
		+	*[[ITIL Service Design\|Service design]]
		+	*[[ITIL Service Transition\|Service transition]]
		+	*[[ITIL Service Operation\|Service operation]]
		+	*[[ITIL Continual Service Improvement (CSI)\|Continual service improvement]]
		+	In ITIL v3, service support and service delivery were no longer separate disciplines. ITIL v3 service delivery provided a birth-through-retirement template for the lifecycle of each service. ITIL v3 is the more established framework that is widely used today, at least until the IT world moves to ITIL v4, which was introduced in spring 2019.
		+
		+	''In ITIL v4, the service value chain (SVC) supplants the service lifecycle from ITIL v3.''<br />
		+	The SVC is the delivery component of the service value system (SVS), and it is implemented with other SVS components. Like the ITIL v3 service lifecycle before it, the SVC is an operating model for the creation, delivery, and continuous improvement of IT services. But instead of the five core areas defined for ITIL v3, the SVC focuses instead on these six core areas:
		+	*Plan
		+	*Engage
		+	*Design and transition
		+	*Obtain/build
		+	*Deliver and support
		+	*Improve
		+	The SVC relies on demand (inputs) such as policies, requirements, opportunities, or product and knowledge changes. The SVC evaluates and processes its inputs until it delivers an output in the form of a service outcome that delivers value to the customer. ITIL v4 moves away from delivering IT services to internal users to enabling and co-creating value with customers and non-IT parts of the business. Where ITIL v3 focused more on how to deliver services, ITIL v4 focuses more on:
		+	*How to co-create value with the customer for the services you’re delivering.
		+	*Digital transformation than straight IT delivery
		+	*Providing guidance on newer development techniques for delivering IT services, such as Agile, DevOps, and Lean.
		+	As such a recent version, ITIL v4 is not nearly as widely used as its predecessor—yet.