ITIL Service Design - Revision history

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 *3) Service Level Management (ITIL Defined): Responsible to negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management also responsible for monitoring, reporting all Operational Level Agreements and Underpinning Contracts to ensure their appropriateness.
 *4) [[Capacity Management]] (ITIL Defined): Ensures that the capacity of IT services and the IT infrastructure is adequate to deliver the agreed service level targets in a cost-effective and timely manner. Ideally, Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long-term business requirements.
-*5) [[Availability Management]] (ITIL Defined): Used to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is also responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate to meet the SLA.
+*5) Availability Management (ITIL Defined): Used to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is also responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate to meet the SLA.
 *6) IT Service Continuity Management (ITIL Defined): To manage risks that could seriously impact IT services. ITSCM ensures that the service provider, in any situation can meet the minimum agreed Service Levels.
 *7) Information [[Security Management]] (ITIL Defined): Responsible for ensuring the confidentiality, integrity and availability of an organization's information, data and IT services.

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 == See Also ==
 <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3">
 </div>

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 [[ITIL Service Value System (SVS)]]<br />
 [[Service Portfolio Management]]<br />
 [[IT_Governance|IT Governance]]<br />
 [[IT Infrastructure]]<br />

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 *Compliance Manager: The Compliance Manager has the responsibility to ensure that all the industrial standards and guidelines are being followed. This role also ensures that proper & consistent [[accounting]] and/or other practices are being employed. This Role also makes sure that all external legal requirements are being fulfilled.
 *Enterprise Architect: The Enterprise Architect has the responsibility of maintaining the [[Enterprise Architecture|Enterprise Architecture (EA)]], a description of the necessary components of a [[Business|business]], including their interrelationships. Larger organizations may also employ specialist EA roles like Business Architect, Infrastructure Architect, [[Application]] Architect, or Information Architect.
 == References ==
 <references/>

← Older revision		Revision as of 15:49, 22 March 2021
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−	The '''Service Design''' stage of the [[ITIL Service Lifecycle]] provides guidance for the design and development of services and [[Service Management]] processes. It covers design principles and methods for converting strategic objectives into portfolios of services and service assets. The scope of Service Design is not limited to new [[Service\|services]]. It includes the changes and improvements necessary to increase or maintain [[value]] to customers over the lifecycle of services, the continuity of services, achievement of service levels and conformance to standards and regulations. It guides organizations on how to develop design capabilities for Service [[Management]]. The Service Design stage of the lifecycle starts with a set of new or changed [[business]] ~~requirements~~ and ends with the development of a service solution designed to meet the documented needs of the business.	+	The '''Service Design''' stage of the [[ITIL Service Lifecycle]] provides guidance for the design and development of services and [[Service Management]] processes. It covers design principles and methods for converting strategic objectives into portfolios of services and service assets. The scope of Service Design is not limited to new [[Service\|services]]. It includes the changes and improvements necessary to increase or maintain [[value]] to customers over the lifecycle of services, the continuity of services, achievement of service levels and conformance to standards and regulations. It guides organizations on how to develop design capabilities for Service [[Management]]. The Service Design stage of the lifecycle starts with a set of new or changed [[Business Requirements\|business requirements]] and ends with the development of a service solution designed to meet the documented needs of the business.

← Older revision		Revision as of 15:48, 22 March 2021
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−	The '''[[Service~~]] [[~~Design]]''' stage of the [[ITIL Service Lifecycle]] provides guidance for the design and development of services and [[Service Management]] processes. It covers design principles and methods for converting strategic objectives into portfolios of services and service assets. The scope of Service Design is not limited to new [[Service\|services]]. It includes the changes and improvements necessary to increase or maintain [[value]] to customers over the lifecycle of services, the continuity of services, achievement of service levels and conformance to standards and regulations. It guides organizations on how to develop design capabilities for Service [[Management]]. The Service Design stage of the lifecycle starts with a set of new or changed [[business]] requirements and ends with the development of a service solution designed to meet the documented needs of the business.	+	The '''Service Design''' stage of the [[ITIL Service Lifecycle]] provides guidance for the design and development of services and [[Service Management]] processes. It covers design principles and methods for converting strategic objectives into portfolios of services and service assets. The scope of Service Design is not limited to new [[Service\|services]]. It includes the changes and improvements necessary to increase or maintain [[value]] to customers over the lifecycle of services, the continuity of services, achievement of service levels and conformance to standards and regulations. It guides organizations on how to develop design capabilities for Service [[Management]]. The Service Design stage of the lifecycle starts with a set of new or changed [[business]] requirements and ends with the development of a service solution designed to meet the documented needs of the business.

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 *Supplier Manager: The Supplier Manager is responsible for making sure that value for money is obtained from all suppliers. S/He also ensures that contracts made with suppliers are in line with the business requirement and that all suppliers meet their contractual commitments.
 *Risk Manager: The Risk Manager is responsible for identifying, assessing, controlling, and mitigating risks. The scope of this role includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.
-*Compliance Manager: The Compliance Manager has the responsibility to ensure that all the industrial standards and guidelines are being followed. This role also ensures that proper & consistent accounting and/or other practices are being employed.
+*Compliance Manager: The Compliance Manager has the responsibility to ensure that all the industrial standards and guidelines are being followed. This role also ensures that proper & consistent accounting and/or other practices are being employed. This Role also makes sure that all external legal requirements are being fulfilled.
 *Enterprise Architect: The Enterprise Architect has the responsibility of maintaining the [[Enterprise Architecture|Enterprise Architecture (EA)]], a description of the necessary components of a [[Business|business]], including their interrelationships. Larger organizations may also employ specialist EA roles like Business Architect, Infrastructure Architect, Application Architect, or Information Architect.

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 The '''Service Design''' stage of the [[ITIL Service Lifecycle]] provides guidance for the design and development of services and [[Service Management]] processes. It covers design principles and methods for converting strategic objectives into portfolios of services and service assets. The scope of Service Design is not limited to new [[Service|services]]. It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels and conformance to standards and regulations. It guides organizations on how to develop design capabilities for Service Management. The Service Design stage of the lifecycle starts with a set of new or changed business requirements and ends with the development of a service solution designed to meet the documented needs of the business.
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 *Designing Processes: The process model is one of the elaborate paradigms in ITIL and it helps in the transition, operation, and improvement of services.
 *Designing Measurements and Metrics: Process metrics must be aligned with organizational goals and drilled down to each individual role as in balanced scorecard metrics.
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 *11) Architecture Management: To define an outline for the future development of the technology, taking into account the Service Strategy and newly available technologies.
-The Below diagram illustrates the process flow and connection between each of the processes mentioned above:
+The diagram below illustrates the process flow and connection between each of the processes mentioned above:
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 This Role also makes sure that all external legal requirements are being fulfilled.
 *Enterprise Architect: The Enterprise Architect has the responsibility of maintaining the [[Enterprise Architecture|Enterprise Architecture (EA)]], a description of the necessary components of a [[Business|business]], including their interrelationships. Larger organizations may also employ specialist EA roles like Business Architect, Infrastructure Architect, Application Architect, or Information Architect.