IT Services (Information Technology Services) - Revision history

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User at 22:20, 28 January 2021

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 '''See Also'''
 *[[IT Service Management (ITSM)]]
+*[[Information Technology Enabled Services (ITeS)]]
 '''References'''
 <references/>

@@ Line 1: / Line 1: @@
 == What are IT Services? ==
-'''IT services''' refer to the application of technology to support and improve business operations. They can take a variety of forms, including consulting, software development, and infrastructure management. IT services can be provided by internal teams within a company or by external service providers.
+'''[[Information Technology (IT)]] services''' refer to the application of technology to support and improve business operations. They can take a variety of forms, including consulting, software development, and infrastructure management. IT services can be provided by internal teams within a company or by external service providers.
 Some examples of IT services include:

← Older revision		Revision as of 17:34, 9 January 2023
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−	'''IT ~~Services~~''' refers to the ~~application~~ of business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and [[Business Process\|business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of services: business process services, application services, and infrastructure services. If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO), and infrastructure outsourcing.<ref> [https://www.gartner.com/en/information-technology/glossary/it-services Definition - What is the Meaning of IT Services?-Gartner]</ref>The appropriate model for an IT service is typically determined by the type of service provided.	+	== What are IT Services? ==
		+
		+	'''IT services''' refer to the application of technology to support and improve business operations. They can take a variety of forms, including consulting, software development, and infrastructure management. IT services can be provided by internal teams within a company or by external service providers.
		+
		+	Some examples of IT services include:
		+	*Network design and maintenance: This involves designing and building computer networks, as well as maintaining and troubleshooting them.
		+	*Cloud computing: This refers to the delivery of computing services, such as storage and processing power, over the internet.
		+	*Cybersecurity: This involves protecting a company's digital assets and data from threats such as hackers and viruses.
		+	*Data management: This involves organizing, storing, and backing up a company's data to ensure it is secure and accessible.
		+	*Software development: This involves designing and building custom software applications to meet the specific needs of a business.
		+
		+	IT services are critical for businesses of all sizes, as they help to improve efficiency, reduce costs, and support the overall operation of the organization.
		+
		+	IT Services apply business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and [[Business Process\|business processes]]. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of services: business process services, application services, and infrastructure services. If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO), and infrastructure outsourcing.<ref> [https://www.gartner.com/en/information-technology/glossary/it-services Definition - What is the Meaning of IT Services?-Gartner]</ref>The appropriate model for an IT service is typically determined by the type of service provided.

	An IT service is a service that the support organization (or, more generally, a service provider) provides to its customers. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)\|IT]] and the external customer. An IT service typically automates a business process and so should contain all of the necessary components for the successful execution of that business process.<ref> [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx What is IT Service?-HDI]</ref>		An IT service is a service that the support organization (or, more generally, a service provider) provides to its customers. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)\|IT]] and the external customer. An IT service typically automates a business process and so should contain all of the necessary components for the successful execution of that business process.<ref> [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx What is IT Service?-HDI]</ref>

@@ Line 1: / Line 1: @@
-'''IT Services''' refers to the application of business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and [[Business Process|business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of services: business process services, application services, and infrastructure services. If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO), and infrastructure outsourcing.<ref>Definition - What is the Meaning of IT Services? [https://www.gartner.com/en/information-technology/glossary/it-services Gartner]</ref>The appropriate model for an IT service is typically determined by the type of service provided.
+'''IT Services''' refers to the application of business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and [[Business Process|business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of services: business process services, application services, and infrastructure services. If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO), and infrastructure outsourcing.<ref> [https://www.gartner.com/en/information-technology/glossary/it-services Definition - What is the Meaning of IT Services?-Gartner]</ref>The appropriate model for an IT service is typically determined by the type of service provided.
-An IT service is a service that the support organization (or, more generally, a service provider) provides to its customers. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)|IT]] and the external customer. An IT service typically automates a business process and so should contain all of the necessary components for the successful execution of that business process.<ref>What is IT Service? [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx HDI]</ref>
+An IT service is a service that the support organization (or, more generally, a service provider) provides to its customers. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)|IT]] and the external customer. An IT service typically automates a business process and so should contain all of the necessary components for the successful execution of that business process.<ref> [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx What is IT Service?-HDI]</ref>
 Customers who purchase and/or use IT services do so with the intention to accomplish a certain objective. According to [[ITIL (Information Technology Infrastructure Library)|ITIL4]], a service is any means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. This definition is a bit technical, so let’s unpack it using the example of a hospital. A hospital may invest in a patient management system in order to more effectively manage their patients through the entire patient lifecycle: arriving at the reception, going to triage, seeing nurses and doctors, receiving medicine, treatment, or prescriptions, booking a follow-up appointment, and finally being discharged.
@@ Line 8: / Line 8: @@
 *By serving their patients effectively through the use of the system, the efficiency and effectiveness gained provide benefits for the hospital: satisfied patients, more engaged hospital workers, and better financials—this is the value that’s being created.
 *This value can only be realized by working hand in hand with IT or the system provider through a common understanding of requirements and by escalating any issues faced—this is the co-creation.
-This definition, with these four service components, becomes the blueprint by which both the [[Service Provider|service provider]] and the service consumer should view all services offered.<ref>Explaining What “IT service” exactly? [https://www.bmc.com/blogs/it-service/ BMC]</ref>
+This definition, with these four service components, becomes the blueprint by which both the [[Service Provider|service provider]] and the service consumer should view all services offered.<ref>[https://www.bmc.com/blogs/it-service/ Explaining What “IT service” exactly? -BMC]</ref>
-There are two main types of IT services:<ref>Types of IT services [https://www.quora.com/What-is-meant-by-%E2%80%9CIT-services%E2%80%9D Alina Sapkota]</ref>
+There are two main types of IT services:<ref>[https://www.quora.com/What-is-meant-by-%E2%80%9CIT-services%E2%80%9D Types of IT services -Alina Sapkota]</ref>
 *Customer-Based Services: IT services mostly tend to be customer-centric. Customers usually take benefits of IT services without realizing what is happening beneath the surface. But, with changes in technology in the workplace, what IT services mean has drastically changed. IT has fundamentally changed how [[Business Operations|business operations]] like marketing, sales, and customer care are carried out. Since IT has so much influence in so many fields of business operations, each business will require different types of services. So, IT firms have various types of IT experts whose abilities will allow the IT firm to adjust the type of IT services they are going to provide. Every business will need a custom IT infrastructure that suits its needs. So, services provided by the IT firm will also look different for each business. Such services are called customer-based services.
 *Service Packages: For this type of service an IT firm has to define its target audience and create a service package based according to their needs. These service packages provide the same type of services to every business at a fixed price. These types of services may not be as effective as customer-based services. This type of service is only used to finish minor tasks rather than to manage the [[IT Infrastructure|IT infrastructure]] of the whole organization. Some services that are usually offered in package form are cloud services, website design. e.t.c. Service Packages will meet your expectations but will not provide extra advantages than what you expected.
-The Following are common examples of IT services<ref>Examples of IT Services [https://simplicable.com/new/it-services Simplicable]</ref>
+The Following are common examples of IT services<ref>[https://simplicable.com/new/it-services Examples of IT Services -Simplicable]</ref>
 [[File:IT Services.png|600px|IT Services]]<br />

@@ Line 1: / Line 1: @@
-'''IT Services''' refers to the [[application]] of [[business]] and technical expertise to enable [[Organization|organizations]] in the creation, [[management]] and optimization of or access to information and [[Business Process|business processes]]. The IT services [[market]] can be segmented by the type of skills that are employed to deliver the [[service]] ([[design]], build, run). There are also different categories of service: business [[process]] services, application services and infrastructure services. If these services are outsourced, they are referred to as [[Business Process Outsourcing (BPO)|business process outsourcing (BPO)]], [[Application Outsourcing|applications outsourcing (AO)]] and [[Infrastructure Outsourcing|infrastructure outsourcing]].<ref>Definition - What is the Meaning of IT Services? [https://www.gartner.com/en/information-technology/glossary/it-services Gartner]</ref>The appropriate [[model]] for an IT service is typically determined by the type of service provided.
+'''IT Services''' refers to the application of business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and [[Business Process|business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of services: business process services, application services, and infrastructure services. If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO), and infrastructure outsourcing.<ref>Definition - What is the Meaning of IT Services? [https://www.gartner.com/en/information-technology/glossary/it-services Gartner]</ref>The appropriate model for an IT service is typically determined by the type of service provided.
-An IT service is a service that the support [[organization]] (or, more generally, a service provider) provides to its [[Customer|customers]]. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)|IT]] and the external [[customer]]. An IT service typically automates a [[Business Process|business process]] and so should contain all of the necessary components for the successful execution of that business process.<ref>What is IT Service? [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx HDI]</ref>
+An IT service is a service that the support organization (or, more generally, a service provider) provides to its customers. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)|IT]] and the external customer. An IT service typically automates a business process and so should contain all of the necessary components for the successful execution of that business process.<ref>What is IT Service? [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx HDI]</ref>
-Customers who purchase and/or use IT services do so with the intention to accomplish a certain [[objective]]. According to [[ITIL (Information Technology Infrastructure Library)|ITIL4]], a [[Service|service]] is any means of enabling [[value]] co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. This definition is a bit technical, so let’s unpack it using the example of a hospital. A hospital may invest in a patient management [[system]] in order to more effectively manage their patients through the entire patient lifecycle: arriving at reception, going to triage, seeing nurses and doctors, receiving medicine, treatment, or prescriptions, booking a follow up appointment, and finally being discharged.
+Customers who purchase and/or use IT services do so with the intention to accomplish a certain objective. According to [[ITIL (Information Technology Infrastructure Library)|ITIL4]], a service is any means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. This definition is a bit technical, so let’s unpack it using the example of a hospital. A hospital may invest in a patient management system in order to more effectively manage their patients through the entire patient lifecycle: arriving at the reception, going to triage, seeing nurses and doctors, receiving medicine, treatment, or prescriptions, booking a follow-up appointment, and finally being discharged.
 *The hospital doesn’t invest in the system just for the sake of using technology. Instead, the hospital deploys this IT solution in order to better serve their patients—these are the outcomes.
-*Hospital staff aren’t necessarily keen to understand technical components, like coding or APIs. Instead, they want to understand the relevant [[data]] of particular patient situations— these are the costs and risks.
+*Hospital staff aren’t necessarily keen to understand technical components, like coding or APIs. Instead, they want to understand the relevant data of particular patient situations— these are the costs and risks.
-*By serving their patients effectively through use of the system, the [[efficiency]] and effectiveness gained provides benefits for the hospital: satisfied patients, more engaged hospital workers, and better financials—this is the value that’s being created.
+*By serving their patients effectively through the use of the system, the efficiency and effectiveness gained provide benefits for the hospital: satisfied patients, more engaged hospital workers, and better financials—this is the value that’s being created.
-*This value can only be realized by working hand in hand with IT or the system provider through common understanding of requirements and by escalating any issues faced—this is the co-creation.
+*This value can only be realized by working hand in hand with IT or the system provider through a common understanding of requirements and by escalating any issues faced—this is the co-creation.
-This definition, with these four service components, becomes the [[blueprint]] by which both the [[Service Provider|service provider]] and the service consumer should view all services offered.<ref>Explaining What “IT service” exactly? [https://www.bmc.com/blogs/it-service/ BMC]</ref>
+This definition, with these four service components, becomes the blueprint by which both the [[Service Provider|service provider]] and the service consumer should view all services offered.<ref>Explaining What “IT service” exactly? [https://www.bmc.com/blogs/it-service/ BMC]</ref>
 There are two main types of IT services:<ref>Types of IT services [https://www.quora.com/What-is-meant-by-%E2%80%9CIT-services%E2%80%9D Alina Sapkota]</ref>
-*Customer-Based Services: IT services mostly tend to be customer-centric. Customers usually take benefits of IT services without realizing what is happening beneath the surface. But, with changes in technology in the workplace, what IT services mean has drastically changed. IT has fundamentally changed how [[Business Operations|business operations]] like [[Marketing|marketing]], sales, and customer care are carried out. Since IT has so much influence in so many fields of business operations, each business will require different types of services. So, IT firms have various types of IT experts whose abilities will allow the IT firm to adjust the type of IT services they are going to provide. Every business will need a custom IT infrastructure that suits their needs. So, services provided by the IT firm will also look different for each business. Such services are called customer-based services.
+*Customer-Based Services: IT services mostly tend to be customer-centric. Customers usually take benefits of IT services without realizing what is happening beneath the surface. But, with changes in technology in the workplace, what IT services mean has drastically changed. IT has fundamentally changed how [[Business Operations|business operations]] like marketing, sales, and customer care are carried out. Since IT has so much influence in so many fields of business operations, each business will require different types of services. So, IT firms have various types of IT experts whose abilities will allow the IT firm to adjust the type of IT services they are going to provide. Every business will need a custom IT infrastructure that suits its needs. So, services provided by the IT firm will also look different for each business. Such services are called customer-based services.
-*Service Packages: For this type of service an IT form has to define its [[target]] audience and create a service package based according to their needs. These service packages provide the same type of services to every [[Business|business]] at a fixed [[price]]. These types of services may not be as effective as customer-based services. This type of service is only used to finish minor tasks rather than to manage the [[IT Infrastructure|IT infrastructure]] of the whole organization. Some services that are usually offered in package form are cloud services, [[website]] design. e.t.c. Service Packages will meet your expectations but will not provide extra advantages than what you expected.
+*Service Packages: For this type of service an IT firm has to define its target audience and create a service package based according to their needs. These service packages provide the same type of services to every business at a fixed price. These types of services may not be as effective as customer-based services. This type of service is only used to finish minor tasks rather than to manage the [[IT Infrastructure|IT infrastructure]] of the whole organization. Some services that are usually offered in package form are cloud services, website design. e.t.c. Service Packages will meet your expectations but will not provide extra advantages than what you expected.
 The Following are common examples of IT services<ref>Examples of IT Services [https://simplicable.com/new/it-services Simplicable]</ref>
@@ Line 19: / Line 19: @@
 source: Simplicable
-*Systems:Systems that automate work such as Banking System that performs account reconcialiation
+*Systems: Systems that automate work such as Banking System that performs account reconciliation
-*[[Application|Applications]]: [[Software]] that is primarily intended to be used by people such as [[Customer Relationship Management (CRM)|customer relationship management]] platform
+*Applications: Software that is primarily intended to be used by people such as [[Customer Relationship Management (CRM)|customer relationship management]] platform
 *[[Data Visualization]]: Applications that visualize data for users
-*[[Data Analysis]]: Software such as a [[Data Mining|data mining]] tool or [[Statistics|statistics]] platform that is used to find meaning in [[Data|data]]
+*[[Data Analysis]]: Software such as a [[Data Mining|data mining]] tool or statistics platform that is used to find meaning in data
-*[[Knowledge Management]]: Software for controlling and sharing knowledge such as a [[Document Management (DM)|document management]] platform
+*[[Knowledge Management]]: Software for controlling and sharing knowledge such as a document management platform
-*Content: Platforms for publishing information such as [[Blogging Platform|blogging platform]] or [[Content Management (CM)|content management]] tool
+*Content: Platforms for publishing information such as blogging platforms or content management tool
 *Media: Software for creating and publishing media such as a video publishing platform
-*Communication: Communication tools such as chat, email, voice, messaging and telepresence
+*Communication: Communication tools such as chat, email, voice, messaging, and telepresence
-*Business Processes: Techonologies for orchestrating and choreographing business processes such as [[Workflow Engine|workflow engine]]
+*Business Processes: Technologies for orchestrating and choreographing business processes such as [[Workflow Engine|workflow engine]]
-*End-User Devices: management and supprt for a fleet of technology devices. For example an IT service that manages all the [[Computer|computers]] and [[Mobile Device|mobile devices]] assigned to [[Employee|employees]] at an organization
+*End-User Devices: management and support for a fleet of technology devices. For example, an IT service that manages all the computers and mobile devices assigned to employees at an organization
-*[[Data Processing]]: Data processessing including [[Cloud Computing|cloud computing]] platforms
+*Data Processing: Data processing including [[Cloud Computing|cloud computing]] platforms
-*[[Data Storage]]: Data Sorage includes, files, application data and [[Database (DB)|databases]]
+*Data Storage: Data storage includes, files, application data, and databases
-*[[Application Program Interface (API)|APIs]]: APIs offered as a managed service. For example an API that provides market data to banks.
+*APIs: APIs are offered as a managed service. For example, an API that provides market data to banks.
-*[[Information Security]]: Techonologies to secure information technology environments. For example a secure platform that monitors for threats and automatically patches vulnerabilities
+*Information Security: Technologies to secure information technology environments. For example, a secure platform that monitors for threats and automatically patches vulnerabilities
-*Infrastructure: Digital Infrastructure such as mobile and wired networking
+*Infrastructure: Digital Infrastructures such as mobile and wired networking
-*[[Internet of Things (IoT)|Internet of Things]]: The concept of IT Services may be extended to the management of physical things. For example an aircraft engine manufacturer that monitors operating jet engines in real time as a service to airlines.
+*[[Internet of Things (IoT)|Internet of Things]]: The concept of IT Services may be extended to the management of physical things. For example, an aircraft engine manufacturer monitors operating jet engines in real-time as a service to airlines.
 '''See Also'''
 *[[IT Service Management (ITSM)]]

← Older revision		Revision as of 00:40, 29 January 2021
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	An IT service is a service that the support organization (or, more generally, a service provider) provides to its [[Customer\|customers]]. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)\|IT]] and the external customer. An IT service typically automates a [[Business Process\|business process]] and so should contain all of the necessary components for the successful execution of that business process.<ref>What is IT Service? [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx HDI]</ref>		An IT service is a service that the support organization (or, more generally, a service provider) provides to its [[Customer\|customers]]. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)\|IT]] and the external customer. An IT service typically automates a [[Business Process\|business process]] and so should contain all of the necessary components for the successful execution of that business process.<ref>What is IT Service? [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx HDI]</ref>
		+
		+	Customers who purchase and/or use IT services do so with the intention to accomplish a certain objective. According to [[ITIL (Information Technology Infrastructure Library)\|ITIL4]], a [[Service\|service]] is any means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. This definition is a bit technical, so let’s unpack it using the example of a hospital. A hospital may invest in a patient management system in order to more effectively manage their patients through the entire patient lifecycle: arriving at reception, going to triage, seeing nurses and doctors, receiving medicine, treatment, or prescriptions, booking a follow up appointment, and finally being discharged.
		+	*The hospital doesn’t invest in the system just for the sake of using technology. Instead, the hospital deploys this IT solution in order to better serve their patients—these are the outcomes.
		+	*Hospital staff aren’t necessarily keen to understand technical components, like coding or APIs. Instead, they want to understand the relevant data of particular patient situations— these are the costs and risks.
		+	*By serving their patients effectively through use of the system, the efficiency and effectiveness gained provides benefits for the hospital: satisfied patients, more engaged hospital workers, and better financials—this is the value that’s being created.
		+	*This value can only be realized by working hand in hand with IT or the system provider through common understanding of requirements and by escalating any issues faced—this is the co-creation.
		+	This definition, with these four service components, becomes the blueprint by which both the [[Service Provider\|service provider]] and the service consumer should view all services offered.<ref>Explaining What “IT service” exactly? [https://www.bmc.com/blogs/it-service/ BMC]</ref>

	There are two main types of IT services:<ref>Types of IT services [https://www.quora.com/What-is-meant-by-%E2%80%9CIT-services%E2%80%9D Alina Sapkota]</ref>		There are two main types of IT services:<ref>Types of IT services [https://www.quora.com/What-is-meant-by-%E2%80%9CIT-services%E2%80%9D Alina Sapkota]</ref>

@@ Line 12: / Line 12: @@
 source: Simplicable
-*Systems:
+*Systems:Systems that automate work such as Banking System that performs account reconcialiation
-*Applications
+*Applications: Software that is primarily intended to be used by people such as customer relationship management platform
-*Data Visualization
+*Data Visualization: Applications that visualize data for users
-*Data Analysis
+*Data Analysis: Software such as a data mining tool or statistics platform that is used to find meaning in data
-*Knowledge Management
+*Knowledge Management: Software for controlling and sharing knowledge such as a document management platform
-*Content
+*Content: Platforms for publishing information such as blogging platform or content management tool
-*Media
+*Media: Software for creating and publishing media such as a video publishing platform
 *Communication
 *Business Processes