User: Created page with "A '''knowledge base''' is a self-serve online library of information about a product, service, department, or topic. The data in your knowledg..."

2021-03-24T21:04:13Z

Created page with "A '''knowledge base''' is a self-serve online library of information about a product, service, department, or topic. The data in your knowledg..."

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A '''knowledge base''' is a self-serve online library of information about a [[Product|product]], [[Service|service]], department, or topic. The [[Data|data]] in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base. The content can range from the ins and outs of your [[Human Resources|HR]] or legal department to an explanation of how a product works. The knowledge base may include FAQs, manuals, troubleshooting guides, runbooks, and other information your team may want or need to know. Many knowledge bases are structured around [[Artificial Intelligence (AI)|artificial intelligence]] that can interact and respond to user input. Others are simply indexed encyclopedias. There are also machine-readable knowledge bases that store content in system-readable forms. Solutions are based on what we call automated [[Deductive Reasoning|deductive reasoning]]. When a user enters a query, [[Software|software]] helps narrow down a solution.<ref>Definition - What is Knowledge Base? [https://www.atlassian.com/itsm/knowledge-management/what-is-a-knowledge-base Atlassian]</ref>

Knowledge Base - Revision history

User: Created page with "A '''knowledge base''' is a self-serve online library of information about a product, service, department, or topic. The data in your knowledg..."